Returning New Products

We aim to provide you with the best possible service, including when it comes to returns. To process return requests more efficiently, we kindly ask you to always submit them by email. Q Plus applies certain conditions for product returns, which are outlined below.

• New parts may be requested for return up to 3 months after the delivery date.
• Items must be in new condition and in their original packaging.
• The return request form must always be completed in full.
• A copy of the packing slip and/or invoice must be enclosed.
• Once we receive your return request, Q Plus will send you a confirmation with a unique return number, specifying the items authorised for return.

Please note: specially ordered items cannot be returned.

How to Return Your Products

• Clearly mark the return number on ALL parcels.
• Goods must be returned carriage paid. We cannot accept shipments that are not prepaid. Goods remain your responsibility during transport.
• Always include the Q Plus return confirmation and a copy of the packing slip and/or invoice with your shipment.

Incorrect Deliveries or Complaints

If we have delivered the wrong items, or in the case of complaints/warranty issues, please contact Q Plus first. You will then receive a return form, and the goods will be collected from you free of charge.

If you have any questions, please contact us at 003188-33 55 210 or via retouren@qplus.nl

Request Warranty by Phone

In the case of a complaint, we will arrange for the goods to be collected and a complaint report will be prepared. You will then be informed about the cause and any potential solution. If necessary for a thorough analysis, we may request to visit your site. For efficient complaint handling, we kindly ask you to provide us with sufficient information.

Please contact us by phone

Please contact us by phone so we can provide you with a fully completed complaint number. Include this number with your shipment to ensure proper handling of your case.

If replacement goods are supplied to resolve the complaint, these will be invoiced in the usual way. Should our complaint analysis confirm that the product was at fault, you will receive either a replacement product or, if a replacement has already been provided, a credit note.

If your complaint is valid, you will receive the repaired product back. Complaints may be rejected in cases such as incorrect use or internal contamination — always supported with objective reasons and a report to you.